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Ottawa, September 6, 2016 – The Ontario Legal Information Centre (the Centre) is proud to announce that it has processed over 2,000 service requests for legal information since opening in January 2015. These promising results come almost halfway through the four-year pilot project and demonstrate that the Centre meets a real need in Ontario.

The Centre has received an increasing number of service requests since it opened, even more so since the beginning of the year. Between January and July 2016, the Centre held 40% more meetings compared to the same period of time the previous year.

These statistics are a result of the Centre becoming better known and reflect the importance of offering clear and comprehensible legal information services to ensure access to justice, particularly for vulnerable members of society (in 2015-2016, 58% of the Centre’s clients had an income of less than $30,000 and 86% did not have legal representation).

Ottawa, October 17, 2016 – The Ontario Legal Information Centre (the Centre) is proud to officially inaugurate a new toll-free call line available to all Ontario residents. With this new toll-free line, the Centre hopes to improve access to legal information services in both official languages, thereby meeting a real province-wide need. 

Members of the public can now dial 1-844-343-7462 toll-free for a 30-minute meeting with a lawyer regarding any field of law. With this new service, the Centre hopes to expand its public outreach and improve access to justice, regardless of one’s income.

While most of the Centre’s visitors since its opening in January 2015 have been Ottawa residents, 16% of individuals who consulted a lawyer were from out of town. Furthermore, 47% of these meetings were done by telephone, which demonstrates the importance of this method of communication to improve access to our services.

Ottawa, January 21, 2016 – About a hundred partners were gathered this evening to celebrate the first anniversary of the Ottawa Legal Information Centre (the Centre).

Open to the public since January 15, 2015, the Centre offers all Ontarians a free 30-minute meeting with a lawyer, whether in person or on the phone, in English or in French, and on a strictly confidential basis. The Centre provides citizens information that allows them to understand the legal issues they are faced with, make informed decisions and navigate the justice system.

The Centre, a four-year pilot project, has already proved its worth. In its first year, it has processed more than 1,130 service requests, most of them from low-income citizens (less than $30,000). Furthermore, 95% of those citizens weren’t represented by a lawyer.

Ottawa, January 22, 2015 – About a hundred partners from the justice sector, the government and the community were gathered this evening to witness the official launch of the Ontario Legal Information Centre (the Centre).

Open to the public since January 15, 2015, the Centre’s mandate is to provide free legal information and referral services on a confidential basis, with or without an appointment, to residents of the Ottawa region and its surrounding areas. The Centre, which is located in downtown Ottawa near the Courthouse, offers services in French and English. In collaboration with numerous legal, government and community organizations, it leverages local resources in order to steer people toward the appropriate resources.

By informing and guiding individuals, the Centre aims to become a concrete answer to the complex issue of access to justice. The Centre’s mandate is in keeping with numerous reports published over the past years on access to justice at the provincial and national levels. In addition, while the Centre offers services in both official languages, the working language remains French, thus encouraging the active offer of services in French to the francophone population.